How do personality assessments help diagnose and fix information flow breakdowns within an EOS Accountability Chart?

Question

Tyler Smith · Accepted Answer

Information flow, crucial for an effective Accountability Chart, can often be hampered by mismatched communication styles and preferences. Personality assessments like DISC, Kolbe A, and StrengthsFinder provide invaluable insights to diagnose these breakdowns. For instance, a DISC 'D' style leader might prefer concise, direct updates, while an 'S' style might need more context and reassurance. If these two styles are at different points in a reporting line, information can be lost or misunderstood. Kolbe A can highlight if a team member in a critical communication role, like a 'Quick Start' or 'Follow Thru,' is being overloaded with tasks outside their natural conation, leading to information bottlenecks. StrengthsFinder can reveal if an individual with a 'Communicator' strength is placed in a role that restricts their natural ability to disseminate information, or if someone with 'Deliberative' strength is tasked with rapid, broad communication, causing delays. By analyzing the personality profiles of individuals occupying seats that are part of key information conduits, you can identify where natural tendencies are clashing with reporting requirements. Solutions might include tailored communication protocols for specific leader pairings, re-aligning responsibilities to better suit a person's communication style, or providing targeted training to bridge gaps. This dynamic compatibility approach transforms static reporting lines into fluid, personality-aware communication channels, ensuring information moves efficiently and effectively throughout the organization.