How can personality assessments enhance the EOS Issue Solving Track for more effective resolutions?

Question

Tyler Smith · Accepted Answer

Integrating personality assessment data into the EOS Issue Solving Track (IDS – Identify, Discuss, Solve) significantly elevates its effectiveness by addressing underlying behavioral patterns and communication preferences. During the 'Identify' phase, understanding Kolbe A can help pinpoint if an issue stems from a lack of fact-finding, follow-through, or too much abstract ideation without concrete action. DISC profiles can reveal if an issue is exacerbated by certain communication styles clashing or a lack of directness. In the 'Discuss' phase, knowing each leader's personality profile allows for tailored facilitation. For instance, a leader with a high 'C' in DISC might need more data and time to process before contributing, while a 'D' will want to move quickly to solutions. StrengthsFinder insights can guide who is best positioned to analyze, brainstorm, or drive consensus. During the 'Solve' phase, the use guides generated from these assessments ensure that solutions are not just logically sound but also resonate with the team's collective personality strengths. For example, assigning a solution requiring meticulous execution to a high Follow-Through Kolbe individual, or a solution needing persuasive communication to a StrengthsFinder 'Activator.' This approach ensures that issues are not only solved on the surface but are addressed with an understanding of the human element, leading to more sustainable and comprehensive resolutions and preventing recurring problems by leveraging each leader's natural inclinations.